15 Days Refund / Exchange Policy
At Dials.pk, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we offer a simple return & exchange process.
Eligibility:
We accept returns or exchanges within 15 days of purchase.
Product must be unused, undamaged, and in original packaging.
Watches that are used, scratched, resized, or unwrapped will not be accepted (except in valid defect cases).
Delivery charges are non-refundable.
Important Notes:
Customer must return the parcel via any courier service at their own expense.
Refund process starts after we receive and inspect the product.
Refund or exchange will be processed within 2–3 working days after approval.
How to Return or Exchange:
1. Repack the Parcel
Safely repack the product in its original box with all accessories, warranty card, and invoice.
Damaged or incomplete returns will not be accepted.
Include a note with:
Your Name
Order Number
Contact Number
Reason for Return / Exchange
2. Ship the Parcel
Send the parcel through a traceable courier service.
Once we receive your parcel, our representative will contact you and your refund/exchange will be processed within 2–3 working days.
